TIH replaces STB’s Content Hub, introducing not only a variety of Singapore images and videos but also tourism-related content and plug-and-play travel software services such as enhanced navigation, for use in your digital channels. With TIH, you can contribute and extract images and videos as well as important business information such as opening hours and latest promotions. Application Programme Interfaces (APIs) will also be provided through the TIH Developer Portal, to allow for real-time updates across TIH’s network of digital channels.
For TIH’s Terms of Use, please click here.
TIH is intended to be an open digital resource platform for tourism businesses to have access to information on Singapore’s tourism offerings and travel software services.
As such, information, images and videos contributed/uploaded should have global, perpetual, and royalty free rights that are sub-licensable to third parties. Any modifications, derivatives or adaptations of this content should be permitted. This content should also contain the rights to be used across different platforms (e.g. online, offline, commercial, editorial, broadcast).
As TIH is intended to be an open digital resource platform for tourism businesses to contribute and share content, STB does not hold any affliation nor does it specifically endorse any of the content or tourism businesses on TIH.
All are welcomed to register with TIH and you could do so, as:
(i) Business users: Local or overseas companies who are looking to contribute or access information on tourism products and experiences through the TIH website or through direct API integration.
(ii) Developers: Technology providers who are looking for tourism-related information and/or travel software services to power their websites, mobile apps or kiosks via direct API integration.
(iii) Public users: Individuals who are looking to access tourism-related images, videos, and other digital assets.
To register, you will need to provide your organisation information (for business users and developers), personal contact information and a valid email address for verification purposes.
For local businesses, a Corppass account[1] is required for login. For details on Corppass, please visit www.corppass.gov.sg. Please note that business users are required to log in with their Singpass credentials to access the TIH portal.
For local individuals, a Singpass[2] account is required for login. For details on Singpass, please visit www.singpass.gov.sg.
For all other users, a TIH Portal ID will be issued upon successful registration.
[1] Corppass is a corporate digital identity for local businesses and other entities (such as non-profit organisations and associations) to connect with Government agencies online. Please take note that from 11 Apr 2021, you will be required to login to government digital services for businesses (G2B) using Singpass instead of Corppass.
[2] A Singapore personal access (password) for individuals to connect and transact with the Government.
There is no subscription fee to access TIH.
The TIH Developer Portal provides access to the Product and Experience Listings and Digital Images and Videos via Application Programme Interfaces (APIs). This means that you are integrated directly with TIH, with your updates reflected automatically.
For businesses and developers, you are able to request for an API key during registration or in your profile settings. An API key will then be sent to your email which will grant you access to the Developer Portal.
Multiple user accounts could be created for your business. Each user account could be defined in its roles, to enable clarity of responsibility in creating and/or viewing content. You will be able to see your user account role in your dashboard.
There are 3 main user account roles:
(i) Business Product Admin is the main user account role which manages your organisation’s users, oversees the entire organisation’s content, and has viewing rights to the Product and Experience Listings as well as the Digital Images and Videos. Please note that for every business, only 2 Business Product Admins will be allocated.
(ii) Business Product User allows the account holder to manage their own content and has viewing rights to the Product and Experience Listings as well as the Digital Images and Videos.
iii) Business User allows the account holder to view the Product and Experience Listings and Digital Images and Videos.
In My Settings, upon registration, you will need to check a box which will provide the necessary permission to have your business information published on the directory.
Please note that only a Business Product Admin is granted this access. For more information on user roles, please refer to Question 5 above.
APIs are a set of formalised tools that allow for seamless communication between various software components. By integrating with TIH, your content will be proliferated and dynamically updated across our entire network of tourism players instantly just by listing and updating your products once. APIs also allow for greater customisation in delivering information and services, giving you the flexibility to personalise your apps and websites to suit your customers’ needs.
Your Content Management System (CMS) can easily integrate with TIH via RESTful[1] APIs. It is recommended to engage a developer to make an API call to TIH using JavaScript or JQuery function. Each API call is authorised through an issued API key which can be requested during registration or in your profile settings.
More information is available in the TIH Developer Portal.
[1]RESTful API uses HTTP requests to GET, PUT, POST and DELETE data and is based on a stateless, client-server, cacheable communications protocol.
TIH has 2 types of APIs available.
(i) Consumer APIs allow your apps and websites to read and display data from TIH. You will be able to access TIH content and media assets as well as 3rd party content such as weather information.
(ii) Provider APIs allow you to contribute important business information which will be automatically updated real time across TIH’s network of tourism-related platforms. This will help create more exposure for your products to reach more channels and broaden your consumer base.
By regularly accessing the Developer Portal, you can keep up-to-date with the latest API enhancements.
The extracted content will be available in JSON format, which can be easily integrated onto any platform.
You can contribute any information on your Singapore-related tourism product. This can range from essential information like your business address, opening hours to curated editorials, itineraries, images and videos.
To contribute content on your Singapore-related tourism products, you will need to register and login as a business user, after which you could go to “Manage Content”, select “Add New Content” and follow the step-by-step wizard on your screen to create and publish your product on the TIH Product and Experience Listing section.
Once submitted, new content and information will go live after review and approval (within 5 business days). Other than the content owner, no other users will be allowed to edit any content or information submitted. Should it however contravene on TIH’s terms of use, do note that STB reserves the right to remove any content and/or require you to make changes to such content. For information on TIH’s Terms of Use, please click here.
There is no limit to the number of listings you can upload. However, it is recommended to check if a listing already exists in TIH before uploading a new listing to reduce redundancy. You are encouraged to add content that enhances the information already available on the portal.
It is recommended for all images to be in landscape orientation and to follow a ratio of 4:3. Thumbnail images are recommended to have dimensions of 400 x 300 pixels at 72 dpi.
Yes, it is necessary and encouraged to keep your content updated and relevant. Reminders will be sent to all content owners.
Your dashboard will contain an overview which shows the number of users who have viewed your product and downloaded your media. As TIH is an open digital resource platform where the aim is for content to be proliferated across various digital channels, limiting the access of your content to selected users is not possible.
As the aim of TIH is to connect tourism businesses and support the sharing of content to a much wider audience, all users will be able to edit and augment any content extracted from TIH for the purposes of their own apps and websites with adherence to TIH’s Terms of Use. As such, you will also not be able to influence how your content is presented on other user’s apps and websites and vice versa.
You should adhere to TIH's Terms of Use as the aim of TIH is to connect tourism businesses and support the sharing of content to a much wider audience.
As such, you will not be able to assign rights to your content.
The new deals category by TIH allows tourism establishments such as attractions, accommodation, tours, retail and F&B to feature a variety of promotions and offers. With the deals category, you can publish your deals in one place on TIH and see them promoted across TIH's network of content distributors—including key STB channels such as the Visit Singapore mobile app. |
To publish deals, you would need a Business Product Admin/User Account.
Additionally, you must have already published a product and experience listing about your Point of Interest (POI). This is because each deal listing is linked to a product & experience listing. Please do not publish deals under product and experience listings.
New to TIH? View our 'coming on-board TIH' FAQ or register now.
Please do not publish deals as product and experience listings. TIH allows you to create two types of listings:
You can submit the following types of deals on TIH:
Do note that deals cannot be edited once published. If you wish to edit your deal, you may suspend it and create a new deal instead.
Maintaining the integrity of deals published on TIH allows us to create a positive experience for your customers.
There is no limit to the number of deals you can publish and link to a single product & experience listing, as long as the submissions are not duplicates. Each product & experience listing can be linked to an unlimited number of deal listings.
You should include instructions on how to redeem deals, as part of your deal listing for visitors.
Deals are only visible on TIH and relevant front-end channels during the "Promotional Period". Select the start date and end date of the "Promotional Period" when you create a deal listing.
"Promotional Period" refers to the period where your deals are visible on TIH and relevant front-end channels.
"Deal Period" refers to the deal's validity period.
Through the TIH website, you can access information across multiple categories including but not limited to attractions, bars & clubs, food & beverages and malls & shops. Alternatively, you can access information through the TIH Developer Portal which uses APIs to dynamically update your apps and websites with content from TIH.
Should you encounter any inaccurate information, please contact our helpdesk at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814 with details of the inaccuracy.
TIH is introducing a new set of plug-and-play travel software services for tourism businesses to use in their digital channels. This can be easily drawn via Application Programme Interfaces (APIs) so that you can enhance your customers' experiences.
TIH will launch with the enhanced navigation service which contains navigational and routing APIs, coupled with information on key places of interests and experiences.
For Singpass users, please follow the instructions on the Singpass website to reset your password.
For Portal ID users, click “Forgot Password” on the login page and reset your password through the password reset link sent to your email.
For enquiries and/or assistance for TIH, you could reach us at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814.
Should you wish to get in touch with the Singapore Tourism Board on TIH, you can reach us at stb_tih@stb.gov.sg.
