Frequently Asked Questions

As part of our ongoing efforts to improve and streamline digital services for the tourism industry, the Tourism Information and Services Hub (TIH) will be discontinued on 31 July 2025. This decision aligns with our commitment to providing the most relevant and efficient services to visitors and industry partners.

• 13 January 2025: All users and industry partners will be informed about the upcoming sunset of TIH.

• 30 May 2025: This is the last day to upload, edit, and delete content on TIH.

• 30 July 2025: TIH's last day of service.

• 31 July 2025: TIH will officially cease operations.

• Q3 2025: A new media repository platform will be launched, allowing for downloads of media assets.

While most TIH features (tourism offerings, business directory, API integrations) will be discontinued, one key feature - media assets for STB and Industry's use - will be maintained. All other TIH functionalities will not be replaced. STB is currently working on a new media repository that will be introduced in Q3 to continue serving the industry's need for high quality Singapore destination media assets. The new media repository will not allow uploads by the industry due to low industry contributions and a high demand for STB-owned media assets. 

Your account information will be securely and fully deleted from our databases.

No action is required on your part. Your account will be automatically closed as part of the sunset process.

The new media repository will be open to public with no login required. As such, your user profile on TIH is not necessary and will be deleted.

If you require CorpPass to transact with other Government services, you do not need to delink your CorpPass with your SingPass. You may want to approach your company's CorpPass admin to confirm.

Tourism offering content you've contributed will be deleted from TIH.

Media asset content you've contributed will be retained, curated and migrated to our new platform. They may be retained by STB for publishing on our new media repository and/or other STB channels. Retained media assets will maintain the same global, perpetual usage rights. If you are agreeable for STB to continue using your media assets after 31 July, no further action is required on your part. However, if you prefer not to have your media assets migrated to our new platform, please remove your media assets by 30 May 2025.

No, you will not be able to access or download your contributed content (Excel/csv) after 30 July 2025. Currently, there is no direct way to download such information from the platform. We recommend saving any important data before this date to ensure you have a copy of the information and details you have uploaded onto the platform.

No, you will be able to update, edit and delete your existing content only until 30 May 2025.

Contributions to TIH will no longer be accepted from 30 May 2025.

There will not be any portal for contributions in our new media repository. Should you wish to share your content offerings, kindly check in with your STB account manager or write in to stb_feedback@stb.gov.sg.

For past projects that were approved with TIH as a grant condition, STB need not enforce the clause. For new grants, TIH related grant conditions will be removed if any. For more information, kindly check in with your STB account manager.

Kindly remove mentions of TIH in your marketing and engagement materials no later than 30 July 2025.

All media assets on TIH have global, perpetual usage rights, thus they still remain usable even after TIH is discontinued.

Yes, a new media repository platform will be made available to replace the Media Assets feature on TIH for tourism stakeholders to download royalty-free assets of Singapore. More details will be shared in Q3 2025.

There will be no impact to your current tourism promotional materials that use TIH content as all media assets on TIH have global, perpetual usage rights, thus they still remain usable after TIH is discontinued.

Access to download TIH's media assets will be available until 30 July 2025.

All tourism offering listings will be deleted after 30 July 2025.

No. However, we recommend using popular search engines or visiting official websites of Points of Interest (POIs) for the most current information.

Bookmarked listings will be removed. You may wish to visit the official website of the Place of Interest to obtain information on the listing.

All existing API keys will be disabled from 31 July 2025. Please ensure that your web and/ or mobile applications has been modified and tested to disable the use of TIH APIs to minimise disruptions to your application by 30 July 2025.

Past data and dashboards for U17 will no longer be available from 31 July 2025.

Data will not be refreshed on U17 from 31 July 2025 onwards as we will be discontinuing TIH.

The new media repository will be introduced in Q3 2025 and more information will be provided when ready.

The new media repository will not allow contributions by the industry and will be accessible to the public.

TIH is a one-stop digital resource platform to help businesses innovate, connect, and share tourism information. It introduces not only a variety of Singapore images and videos but also information on various tourism offerings and plug-and-play travel software services, for use in your digital channels. With TIH, you can contribute and extract images and videos as well as important business information such as location and opening hours. Application Programme Interfaces (APIs) are also available on the TIH Developer Portal, which allow for real-time updates across TIH’s network of digital channels.

For TIH’s Terms of Use, please click here.

TIH is intended to be an open digital resource platform for tourism businesses to have access to information on Singapore’s tourism offerings and travel software services.

As such, information, images and videos contributed/uploaded should have global, perpetual, and royalty free rights that are sub-licensable to third parties. Any modifications, derivatives or adaptations of this content should be permitted. This content should also contain the rights to be used across different platforms (e.g. online, offline, commercial, editorial, broadcast).

As TIH is intended to be an open digital resource platform for tourism businesses to contribute and share content, STB does not hold any affliation nor does it specifically endorse any of the content or tourism businesses on TIH.

All are welcomed to register with TIH and you could do so, as:

(i) Business users: Users from local or overseas companies who are looking to access free-to-use media assets and information on tourism offerings through the TIH website or through direct API integration. Users from companies with Corppass can also contribute media assets and tourism offerings on TIH.

(ii) Developers: Technology providers who are looking for tourism-related information and/or travel software services to power their websites, mobile apps or kiosks via direct API integration.

(iii) Basic users: Individuals who are looking to access tourism-related images, videos, and 3D models.

To register, you will need to provide your organisation information (for business users and developers), personal contact information and a valid email address for verification purposes.  

For users from Corppass-registered businesses, your Singpass linked to your company's Corppass account[1] is required for login. For details on Corppass, please visit www.corppass.gov.sg. Please note that business users are required to log in with their Singpass credentials to access the TIH portal.

For local individuals, a Singpass[2] account is required for login. For details on Singpass, please visit www.singpass.gov.sg.

For all other users, registration for a TIH account would be with a valid email address.

[1] Corppass is a corporate digital identity for local businesses and other entities (such as non-profit organisations and associations) to connect with Government agencies online. Please take note that from 11 Apr 2021, you will be required to login to government digital services for businesses (G2B) using Singpass instead of Corppass.  

[2] A Singapore personal access (password) for individuals to connect and transact with the Government. 

There is no subscription fee to access TIH.

The TIH Developer Portal provides access to the Application Programme Interfaces (APIs) which allow businesses to access the Tourism Offerings and Media Assetson TIH. With an API integration, updates on TIH can be reflected on your platform automatically.

For businesses and developers, you are able to request for an API key during registration or in your profile settings. An API key will then be sent to your email which will grant you access to TIH's APIs. 

Multiple user accounts can be created for your business. Each user account has different access rights. You will be able to see your user account role in your dashboard. 

There are 3 main business user account roles:

(i) Business Product Admin is the main user account role which has access to manage your organisation’s users, oversees and manage the entire organisation’s content, which includes contributing, updating and deleting content, and can list your business detials on the Business Directory. Please note that every organisation can have up to 2 Business Product Admins.

(ii) Business Product User can contribute and manage their own content and can view and download all Tourism Offerings and Media Assets.

iii) Business User can view and download all Tourism Offerings and Media Assets.

As a single email address may not be used to register for multiple TIH accounts, your existing basic user account must first be deleted if you would like to use the same email address to register as a business user.

To delete your basic user account, please submit an account deletion request to our helpdesk at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814.

Thereafter, please register as a business user using your Corppass account. For details on Corppass, please visit www.corppass.gov.sg.

In My Settings, upon registration, you will need to check a box which will provide the necessary permission to have your business information published on the directory.

Please note that only a Business Product Admin is granted this access. For more information on user roles, please refer to Question 5 above.

APIs are a set of formalised tools that allow for seamless communication between various software components. By integrating with TIH, your content will be proliferated and dynamically updated across our entire network of tourism players instantly just by listing and updating your products once. APIs also allow for greater customisation in delivering information and services, giving you the flexibility to personalise your apps and websites to suit your customers’ needs.

Your Content Management System (CMS) can easily integrate with TIH via RESTful[1] APIs. It is recommended to engage a developer to make an API call to TIH using JavaScript or JQuery function. Each API call is authorised through an issued API key which can be requested during registration or in your profile settings.

More information is available in the TIH Developer Portal.

[1]RESTful API uses HTTP requests to GET, PUT, POST and DELETE data and is based on a stateless, client-server, cacheable communications protocol.

TIH has 2 types of APIs available.

(i) Content and Media User APIs allow your apps and websites to read and display data from TIH. You will be able to access TIH Tourism Offerings and Media Assets.

(ii) Content and Media Provider APIs allow you to contribute important business information which will be automatically updated real time across TIH’s network of tourism-related platforms. This will help create more exposure for your Tourism Offerings to reach more channels and broaden your consumer base. 

By regularly accessing the Developer Portal, you can keep up-to-date with the latest API enhancements. 

The extracted content will be available in JSON format, which can be easily integrated onto any platform.

You can contribute any information on your Singapore-related Tourism Offerings. This can range from essential information like your business address, opening hours to images and videos.

To contribute content on your Singapore-related Tourism Offerings, you will need to register and login as a Business Product User or a Business Product Admin, after which you could go to “Manage Content”, select “Add Tourism Offering” or "Add Media Assets" to create and publish your product on the Tourism Offering or Media Assets pages.

Once submitted, new content and information will go live after review and approval (within 5 business days). Other than the content owner, no other users will be allowed to edit any content or information submitted. Should it, however, contravene TIH’s terms of use, do note that STB reserves the right to remove any content or require you to make changes to such content. For information on TIH’s Terms of Use, please click here.

There is no limit to the number of listings you can upload. However, it is recommended to check if a listing already exists in TIH before uploading a new listing to reduce redundancy. You are encouraged to add content that enhances the information already available on the portal.

It is recommended for all images to have a minimum resolution of at least 1000 x 667 pixels, in landscape orientation and to follow a ratio of 4:3. File size should also not exceed 20MB and should be in .jpg or .png format. Thumbnail images are recommended to have dimensions of 400 x 300 pixels at 72 dpi.

Yes, it is necessary and encouraged to keep your content updated and relevant.

As the aim of TIH is to connect tourism businesses and support the sharing of content to a much wider audience, all users will be able to edit and augment any content extracted from TIH for the purposes of their own apps and websites with adherence to TIH’s Terms of Use. As such, you will also not be able to influence how your content is presented on other user’s apps and websites and vice versa.

You should adhere to TIH's Terms of Use as the aim of TIH is to connect tourism businesses and support the sharing of content to a much wider audience.

As such, you will not be able to assign rights to your content.

Through the TIH website, you can access information across multiple categories including but not limited to attractions, food & beverages and malls & shops. Alternatively, you can use APIs to dynamically update your apps and websites with content from TIH. More information on using APIs can be found on the TIH Developer Portal.

Should you encounter any inaccurate information, please contact our helpdesk at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814 with details of the inaccuracy. 

TIH has plug-and-play travel software services for tourism businesses to use in their digital channels. This can be easily drawn via Application Programme Interfaces (APIs) so that you can enhance your customers' experiences.

More information on TIH's Travel Software Services can be found here.

For Singpass users, please follow the instructions on the Singpass website to reset your password.

For users who registed with Email address, click “Forgot Password” on the login page and reset your password through the password reset link sent to your email.

As TIH accounts and the assigned OAuth keys are not transferrable, it is recommended for new users to create a new TIH account and obtain a new set of OAuth keys.

TIH accounts can be deleted by submitting an account deletion request to our helpdesk at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814.

For technical enquiries for TIH, you can reach out to the Service Desk at TIH_servicedesk@ncs.com.sg or call (65) 6684 9814.

For general TIH enquiries, you can reach us at stb_tih@stb.gov.sg.