Frequently Asked Questions

General Information

  • TIH replaces STB’s Content Hub, introducing not only a variety of Singapore images and videos but also tourism-related content and plug-and-play travel software services such as enhanced navigation, for use in your digital channels. With TIH, you can contribute and extract images and videos as well as important business information such as opening hours and latest promotions. Application Programme Interfaces (APIs) will also be provided through the TIH Developer Portal, to allow for real-time updates across TIH’s network of digital channels.

  • For TIH’s Terms of Use, please click here.

    TIH is intended to be an open digital resource platform for tourism businesses to have access to information on Singapore’s tourism offerings and travel software services.

    As such, information, images and videos contributed/uploaded should have global, perpetual, and royalty free rights that are sub-licensable to third parties. Any modifications, derivatives or adaptations of this content should be permitted. This content should also contain the rights to be used across different platforms (e.g. online, offline, commercial, editorial, broadcast).

Coming On-board TIH

  • All are welcomed to register with TIH and you could do so, as:

    (i) Business users: Local or overseas companies who are looking to contribute or access information on tourism products and experiences through the TIH website or through direct API integration.

    (ii) Developers: Technology providers who are looking for tourism-related information and/or travel software services to power their websites, mobile apps or kiosks via direct API integration.

    (iii) Public users: Individuals who are looking to access tourism-related images, videos, and other digital assets.

  • To register, you will need to provide your organisation information (for business users and developers), personal contact information and a valid email address for verification purposes.  

    For local businesses, a CorpPass[1] is required to login. For details on CorpPass, please visit www.corppass.gov.sg.

    For local individuals, a SingPass[2] is required to login. For details on SingPass, please visit www.singpass.gov.sg.

    For all other users, a TIH Portal ID will be issued upon successful registration.

     

    [1] CorpPass is a corporate digital identity for local businesses and other entities (such as non-profit organisations and associations) to connect with Government agencies online. Please take note that from December 2017, this will be the required login method for Government-to-Business online transactions.  

    [2] A Singapore personal access (password) for individuals to connect and transact with the Government. 

  • The TIH Developer Portal provides access to the Product and Experience Listings and Digital Images and Videos via Application Programme Interfaces (APIs). This means that you are integrated directly with TIH, with your updates reflected automatically.

    For businesses and developers, you are able to request for an API key during registration or in your profile settings. An API key will then be sent to your email which will grant you access to the Developer Portal. 

  • Multiple user accounts could be created for your business. Each user account could be defined in its roles, to enable clarity of responsibility in creating and/or viewing content. You will be able to see your user account role in your dashboard. 

    There are 3 main user account roles:

    (i) Business Product Admin is the main user account role which manages your organisation’s users, oversees the entire organisation’s content, and has viewing rights to the Product and Experience Listings as well as the Digital Images and Videos. Please note that for every business, only 2 Business Product Admins will be allocated.

    (ii) Business Product User allows the account holder to manage their own content and has viewing rights to the Product and Experience Listings as well as the Digital Images and Videos.

    iii) Business User allows the account holder to view the Product and Experience Listings and Digital Images and Videos.

  • In My Settings, upon registration, you will need to check a box which will provide the necessary permission to have your business information published on the directory.

    Please note that only a Business Product Admin is granted this access. For more information on user roles, please refer to Question 5 above.

Application Programme Interface (API) Integration

  • APIs are a set of formalised tools that allow for seamless communication between various software components. By integrating with TIH, your content will be proliferated and dynamically updated across our entire network of tourism players instantly just by listing and updating your products once. APIs also allow for greater customisation in delivering information and services, giving you the flexibility to personalise your apps and websites to suit your customers’ needs.

  • Your Content Management System (CMS) can easily integrate with TIH via RESTful[1] APIs. It is recommended to engage a developer to make an API call to TIH using JavaScript or JQuery function. Each API call is authorised through an issued API key which can be requested during registration or in your profile settings.

    More information is available in the TIH Developer Portal.

     

    [1]RESTful API uses HTTP requests to GET, PUT, POST and DELETE data and is based on a stateless, client-server, cacheable communications protocol.

  • TIH has 2 types of APIs available.

    (i) Consumer APIs allow your apps and websites to read and display data from TIH. You will be able to access TIH content and media assets as well as 3rd party content such as weather information.

    (ii) Provider APIs allow you to contribute important business information which will be automatically updated real time across TIH’s network of tourism-related platforms. This will help create more exposure for your products to reach more channels and broaden your consumer base. 

    By regularly accessing the Developer Portal, you can keep up-to-date with the latest API enhancements. 

Contributing Content

  • To contribute content on your Singapore-related tourism products, you will need to register and login as a business user, after which you could go to “Manage Content”, select “Add New Content” and follow the step-by-step wizard on your screen to create and publish your product on the TIH Product and Experience Listing section.

  • You should adhere to TIH's Terms of Use as the aim of TIH is to connect tourism businesses and support the sharing of content to a much wider audience.

    As such, you will not be able to assign rights to your content.

Accessing Content

Accessing Services

  • TIH is introducing a new set of plug-and-play travel software services for tourism businesses to use in their digital channels. This can be easily drawn via Application Programme Interfaces (APIs) so that you can enhance your customers' experiences.

    TIH will launch with the enhanced navigation service which contains navigational and routing APIs, coupled with information on key places of interests and experiences. 

Troubleshooting